Chargeback reason codes. The Allocation workflow applies to any chargeback assigned a “Fraud” or “Authorization”. Chargeback reason codes

 
 The Allocation workflow applies to any chargeback assigned a “Fraud” or “Authorization”Chargeback reason codes  If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itAcquirer Use of Message Reason Code 7623

Step 1: The cardholder disputes a charge. Identifying the. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Reason codes categories Authorization. They make it easier for originating and receiving financial institutions to spot and communicate payment failures. Find out the difference between the new and. First presentment fraud chargebacks include those with chargeback reason codes 4837 (No cardholder Authorization) and 4863 (Cardholder does not recognize — potential fraud). RuPay Card holder Dispute Chargeback Reason Codes: 1) Retrieval Request Reasons and Reason Codes. Discover uses unique codes to explain those reasons to merchants. At Visa they used to receive reason code 98. . A reason code is an alphanumeric string of text an issuing bank attaches to a chargeback dispute to explain its cause. Visa. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. 6: Credit not. The chargeback process is mandated by law in the United States. The tickets were held at the box office, and no signature, swipe or imprint. . These codes tell you why the transaction is disputed. Chargeback representment is won or lost based on the quality and relevance of the evidence you provide. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. eCommerce grew too fast for the payments industry to respond. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 5 is part of the updated Visa reason codes that were phased out under the Visa Claims Resolution initiative. Each reason code has its own set of regulations regarding: Proper and. You're not legally required to have a written policy in place to accept returns. Mastercard chargeback reason codes are four numerals without decimals. 4 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. 4870 – Chip Liability Shift. . Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. 8 Added American Express chargeback information Chapter 3 1. . Visa, Mastercard and Maestro each have their own set of reason codes for chargeback cases. 2 EMV Liability Shift Non-Counterfeit Fraud: Mastercard: 4870 - Chip Liability Shift 4871 - Chip/PIN Liability Shift: Discover: UA05 - Fraud Chip Card Counterfeit 4871 - Fraud Chip and Pin Transaction:About Visa chargeback reason codes. M01 Chargeback Authorization. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 1: EMV Liability Shift Counterfeit Fraud: 10. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Chargeback Code: Type: Processing Error: P01: Unassigned Card Number: P03: Credit Processed as Charge: P04: Charge Processed as Credit: P05: Incorrect. IC Illegible Sales Data. Chargeback reason codes are meant to help you understand the cause for the chargeback and determine the best way to validate the original transaction. The short answer is “no. These chargebacks occur to resolve chargeback-related disputes between network members. American Express, Discover (and Diners Club International, which it owns) use a combination of numerals and letters. Explanation. 6). Card Recovery Bulletin Authorization Visa Code: 11. The reason codes are grouped into several broad. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderIn the case of reason code 11. However, it is important to note that this reason code is based on the reason given by the customer to their bank. 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. Use this guide as a quick resource for Visa chargeback reasons at a glance. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your chargeback reason codes can provide you with insights into what types of disputes are causing you the most trouble. 3 applies when a cardholder claims a charge—made in a card-present environment—was. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. Chargebacks with code 4836 were easy to file and hard to contest, meaning the code was commonly misused by cardholders and issuers. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. Vantage House4849 – Questionable Merchant Activity – Mastercard Rule 3. There are dozens of reasons why cardholders and issuers dispute transactions. CHARGEBACK REASON CODESMastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. ”For Visa disputes, the reason code also dictates which workflow the case will take. The merchant can choose whether or not the reason makes sense and. Thanks for following the Chargeback Gurus blog. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Chargeback reason code 10. Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. But if RDR receives a dispute about a Visa card transaction, it will instead consult the ruleset provided by the. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. . Chargeback reason code 11. 6: Credit not. Mastercom is Mastercard’s dispute management platform, which merchants can access via API connections enabled by their acquirer or payment processor. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. 1. Chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. Code Reason (for Visa) 10. Each bank card network has its owner list of reason codes banks must prefer from. Below are some examples of more common. Category. This specific code applies when a cardholder reports that the actual merchandise received was counterfeit, and can back up that claim with documentation from a reliable, professional third party. These codes are currently defined within the ANSI X9. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Chargeback Reason Codes Page 2 of 5. Mastercard chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. Which is meant to know the reason for the dispute. Each chargeback is assigned a reason code that explains the justification for the chargeback. Duplicate Processing - 81How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. These guarantees typically involve reimbursement for chargeback-related losses or the assumption of liability for chargeback disputes. Chargeback reason code 12. It was created to protect. Use this guide as a quick resource for Visa chargeback reasons at a glance. Overall returns (all codes): 15%. Customer Dispute. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The implication is that the merchant failed to put adequate purchase controls on the account when it was set up. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Make sure your sales agreements, terms and conditions, and other policy documents clearly address your. The request is usually made when the cardholder is disputing a charge on their credit. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Merchant processed transaction below floor limit without authorization. This will help you tailor your response. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. While there are many chargeback reason codes, all chargebacks fall into one of three categories: American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. M10 Vehicle Rental – Capital Damages. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. . Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Card networks send these codes to merchants to indicate why a chargeback. The cardholder’s bank assigns a reason code to each chargeback before sending it to the merchant. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, Chargeback Reason Codes Chargebacks occur when a credit cardholder disputes a charge on their statement with their issuing bank, in order to ask for a refund. While creating the reason codes, the bank asks the customer about the reason for dispute and then assigns a code. In such circumstances, Mastercard may allow consumers to reverse a transaction by filing a chargeback. Now, compliance cases must be submitted through Visa Resolve Online (VROL). Code 10. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Chargeback reason code 4870 has to do with whether or not the merchant in question has installed and is using terminals that can accept EMV or “chip” payment cards. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargeback reason code 4853/Credit Not Processed applies to situations where customers claim they are owed a refund or other credit that has not appeared, but do not feel the issue being resolved by the merchant. President Lyndon B. 1? Visa chargeback reason code 12. A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. When one cardholder initiates a dispute with their issuing bank, a. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. If the dispute involves a non-Visa card, the dispute can be paused for up to 72 hours for the merchant to respond. Additionally, one clearing transaction. Unauthorized returns (R05, R07, R10, R29, R51): 0. 15, 2021. Administrative returns (R02, R03, R04): 3%. 8 is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. 4841 Canceled Recurring or Digital Goods Transactions. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:WEX began issuing chip cards in Q4, 2020. For digital goods, two or more of the IP address, device ID, or. 7 Updated format All 1. The cost of payment card fraud has increased by 60% over the last decade, and is expected to increase significantly post Covid-19. Now, compliance cases go through Visa Resolve Online (VROL). 6. Chargeback Reason Codes The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Goods / Services Damaged or Defective. 1. For the sake of simplicity and standardization, card networks like Visa created a breakdown of the acceptable causes for a customer to dispute a charge by filing a chargeback. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. Even though there aren’t any state or federal laws mandating return policies, many states in the US have very strict guidelines regarding returns. Chargeback Reason Codes by Industry. Reason codes give merchants information about the cause of a chargeback and what evidence. Chargeback prevention alerts provide an opportunity for businesses to engage with customers in a proactive and customer-centric manner. ”. Here is what each one means: R01 – Insufficient Funds: The account holder did not have enough money in their account to cover the transaction. Chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. Learn about the different chargeback reason codes and what they mean. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 7: Defective goods and services: C32: RM: 13. . The letter indicates the category the reason code falls under: A for Authorization, C for Cardmember Dispute, F for Fraud, and P for Processing Errors. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. Region Only) 4855 Goods or Services Not Provided. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 9808; [email protected] is an updated version of legacy Visa reason code 81, which was phased out under the Visa Claims Resolution initiative. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. Feel free to submit topic suggestions, questions or requests for advice to:. Reason codes. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. This broad umbrella category includes an array of chargeback causes. This code collects all the. However, it's a bad idea not to do so. Some legacy codes encompass multiple reasons; new mapping recognizes the individual reasons as separate number and reason combinations. Primary Menu. Fraud Category CodesThese reason codes are a standardized list of reasons that a customer and/or their bank may file credit card chargebacks. A dispute often has a reason code associated with it. . Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Learn more about Visa reason codes. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 2. . Thus, the merchant is at fault for. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. This scenario applies when the arbitration was raised by either the. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. There are several scenarios where a customer may reasonably expect a payment reversal. . Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCardKnow your chargeback reason codes. If the order was genuinely not as described, then the cardholder has a case. . Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Whenever a card used in a transaction is declined, the sale should be terminated. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. Chargeback alerts are a dispute prevention product provided by a chargeback management specialist. A chargeback with reason code 4834 may refer to disputes involving Dynamic Currency Conversion (DCC) at the point of the interaction. About Visa chargeback reason codes. 11, 16. About Visa chargeback reason codes. A retrieval request—sometimes called a “soft chargeback”—is a method of obtaining a copy of the paperwork to validate a transaction. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. Some legacy codes are no longer supported by a chargeback reason. About Discover chargeback reason codes. Chargeback fees can start at US$25 and go up from there. Use this guide as a resource to quickly identify a chargeback reason code from Mastercard. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 4853 Cardholder Dispute. Originally, this condition fell under legacy reason code 53: Merchandise Not as Described, which. Each card network has their own set of chargeback policies and reason codes, and they frequently change them. Reason codes are very crucial to assist. . How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. About Visa chargeback reason codes. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. We say the given reason because it may or may not reflect the true reason. 2 Compliance CasesSome Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. This Chargeback Reason Code has to do with all authorization issues, such as when someone makes a. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. To take advantage of these new advice codes, merchants and their acquirers must learn to recognize the new data values and their meanings and use them. Chargebacks with the following reason codes are requested due to fraudulent activity. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Some of the most common ACH Reason Codes that merchants may encounter. Visa uses a numeric scheme for its chargeback reason codes. The Merchant requested Authorisation for the Transaction, but it was declined or reversed, and the Merchant. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderIn the case of reason code 11. This value reflects why the request or dispute was initiated. Understanding chargeback time limits is a critical part of recovering revenue, though. . 3. When a cardholder has an issue with a transaction, they can contact their bank to dispute the charge. 1. Visa chargeback reason codes, for example, are numerals with decimals. Chargeback Reason Codes: 5 Things For Merchants to Know 1. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. By offering timely. 180 First Chargeback: MTI 1442. By taking the action advised by Mastercard’s logic, merchants and acquirers will be more likely to receive an authorization approval. . The sales receipt and/or date and amount of the authorization if other than the transaction date. 29. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. 5%. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Thus, the easiest way to prevent chargeback reason code 75 from being filed is to use a billing descriptor that is easily recognizable. Notification of Fraud. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. Each bank card network has its owner list of reason codes banks must prefer from. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. . Friendly fraud. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. Friendly fraud occurs when a customer accidentally or deliberately files a chargeback on a legitimate transaction, instead of trying to first obtain a refund from the merchant. Some payment service providers like PayPal and Stripe have their own reason codes as well. Exploring Visa Chargeback Reason Code 12. F01. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Non-fraud reason codes represent customer disputes with product or services, shipping problems, and recurring billing chargebacks. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. . Mastercom is Mastercard’s dispute management platform, which merchants can access via API connections enabled by their acquirer or payment processor. Chargeback reason codes don’t always tell the full story. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. Each chargeback is assigned a reason code that explains the justification for the chargeback. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. Chargeback reason code 4853 can be used to indicate disputes in which the cardholder feels that the actual merchandise received (or service provided) differs greatly from the written or verbal description provided at. A chargeback is a transaction reversal resulting from a credit card payment dispute. 4: Fraud—Card-Absent Environment. . About Visa chargeback reason codes. F02. Understanding these codes is essential because they'll guide your response strategy. 00 EUR as a Withdrawal fee. . Chargeback Message Reason Codes. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. Chargeback reason code 12. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. FR6 Partial Immediate Chargeback Program. 0 is to make the chargeback process more efficient, transparent, and fair. Build & Submit a Representment Case in 4 StepsChargeback reason code 12. Chargebacks with a “paid by other means” reason code are the result of a simple mistake on the part of the merchant. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12,. Alerts providers work closely with banks to ensure that merchants using the service receive advance notice of impending chargebacks. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). The two codes related to a merchant’s reply (or lack thereof) to an inquiry begin with R, and the code indicating the merchant authorized the chargeback begins with M. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. The Chargeback Reason Code Format. . This is commonly caused by either true fraud or friendly fraud. . With the overhaul of their reason code system, Visa divided reason. Learn more about chargeback reason codes Chargeback Time Limits: One More Thing to Worry About. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. This should include notation that indicates the specific reason for the chargeback. Code 10. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. . The same is true of all chargeback reason codes. 4 applies to eCommerce, whereas code 10. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. 1 — EMV. 6 is an updated version of legacy reason code 85, which was phased out under the Visa Claims Resolution initiative. ). This lets the merchant resolve the issue before a chargeback happens. Unauthorized returns (R05, R07, R10, R29, R51): 0. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. reason code information. Below is a comprehensive list of the most common Mastercard chargeback reason codes and their explanations, along with prevention strategies you can. Mastercard chargeback reason code 4860: Credit Not Processed covers situations where the cardholder claims they are due a credit, but believes the merchant did not provide it. In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. . ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Discover. A chargeback with reason code 4834 may refer to disputes in which the merchant failed to present the transaction within the required timeframe. 196 WEX began issuing chip cards in Q4, 2020. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. For a Point-of-Interaction Currency Conversion dispute to be valid, one of the following conditions must apply: The cardholder claims they were not given the option of choosing the currency in which they wanted. We also included the reason code descriptions and an indication of when the allowable time frame begins. Chargeback Reason Codes All received credit card disputes include a reason code. . Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. . ”. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. The reason code will tell you this. About Visa chargeback reason codes. . Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableThe Truth in Lending Act, or TILA, serves as a safeguard for consumers in their interactions with lenders and creditors. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. It could apply for merchandise or services being different than described, or disputes involving counterfeit goods (just to name a few examples). You can learn more about each one by visiting the Mastercard Chargeback Guide. The aim here was to streamline the list of reason codes, and make it. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. Friendly fraud. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. RG Non-Receipt of Goods, Services, or Cash. ACH Return Codes.